Refund policy
Return & Refund Policy
At Workhorse Lab, we stand behind the quality of what we produce. Because we offer both ready-to-wear products and custom apparel services, our return and refund policy is structured accordingly.
Ready-to-Wear Items
Eligible ready-to-wear items may be returned within 7 days of delivery if they are:
- Unworn
- Unwashed
- In original condition
- Free of damage, stains, or odors
If approved, returns may be eligible for:
- Store credit
- Exchange
- Refund (when applicable)
Customers are responsible for return shipping unless the item arrives damaged or incorrect.
Custom Orders
All custom apparel, branded merchandise, print services, embroidery, and made-to-order production work are final sale.
Because custom work is created specifically for each client, we do not offer returns, refunds, or exchanges on:
- Custom printed garments
- Embroidered items
- Bulk branded apparel
- Personalized or made-to-order items
- Approved production orders
Order Errors or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with:
- Your order number
- Photos of the issue
- A short description of the problem
If the issue is confirmed to be on our end, we will work to make it right through a replacement, correction, or approved resolution.
Refund Eligibility
Refunds are only issued when:
- An eligible ready-to-wear item is approved for return
- A verified fulfillment error or production mistake occurred on our end
Refunds are not issued for:
- Incorrect sizing chosen by the customer
- Delays caused by shipping carriers
- Minor variations in garment shade, print placement, or mockup-to-final differences
- Customer-approved custom work
Contact
For any return or refund questions, please contact us through our Contact page.